PRIVACY POLICY

Privacy Policy

Last updated: [DATE]

Talon Property ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (talonproperty.com.au) or engaging our buyers advocacy services, you agree to the terms of this policy.

1. Who We Are

Talon Property is a residential and commercial buyers advocacy business operating in Melbourne, Victoria, and providing services to clients across Australia.

Contact: admin@talonproperty.com.au

2. Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number, mailing address

  • Enquiry and booking information — details you provide via our contact form, booking system, or service store

  • Financial and property information — where you engage us as a client, this may include income details, borrowing capacity, budget, and property preferences, needed to provide our advocacy services

  • Identity verification information — where required to comply with our legal obligations (see Section 7 below), such as government-issued ID, proof of address, and source-of-funds information

  • Website usage data — IP address, browser type, pages visited, and referral source, collected automatically via cookies and analytics tools

  • Payment information — processed securely through our third-party payment provider (we do not store full card details ourselves)

3. How We Collect Information

We collect personal information directly from you when you:

  • Fill out a contact or enquiry form

  • Book a service or consultation through our website

  • Purchase a service through our online store

  • Communicate with us by email or phone

  • Browse our website (via cookies and analytics — see Section 6)

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide requested services

  • Deliver our buyers advocacy services, including property sourcing, due diligence, negotiation, and settlement support

  • Process payments and manage bookings

  • Meet our legal, regulatory, and compliance obligations

  • Improve our website and marketing (with your consent, where required)

  • Send you updates about our services, unless you opt out

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

5. Disclosure of Your Information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate our business, such as our website host (Squarespace), payment processor, email and booking platforms

  • Professional partners involved in your property transaction, such as conveyancers, mortgage brokers, or solicitors, but only with your knowledge and, where appropriate, your consent

  • Regulatory bodies, including AUSTRAC, where required by law (see our AML/CTF page for more detail)

  • Legal or governmental authorities, where required to comply with a legal obligation

Some of our service providers (such as Squarespace) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect how the website functions.

7. Anti-Money Laundering and Counter-Terrorism Financing Obligations

As a business that may facilitate property transactions, Talon Property may be subject to obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). Where these obligations apply, we may be required to collect and verify identity documents, ask questions about the source of funds, and report certain information to AUSTRAC. See our dedicated AML/CTF page for full details.

8. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate or outdated information

  • Ask us to explain how your information has been used or disclosed

To make a request, contact us at admin@talonproperty.com.au. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at adam@talonproperty.com.au so we can investigate and resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact:

Talon Property Email: admin@talonproperty.com.au

This document is a general-purpose template and should be reviewed by a qualified professional before publishing, to ensure it accurately reflects Talon Property's actual data handling practices and complies fully with current legislation.